Despite having a reputation as a customer-driven organisation, Sky isn’t for everyone – with some customers needing to cancel their agreement for personal reasons, and, unfortunately, some terminating their agreement due to dissatisfaction.
Obviously, speaking to a member of Sky’s customer service team is often preferable when discussing private information such as your Sky account details – to speak directly to an advisor please call the contact number provided.
Prior to contacting Sky with your intention to cancel, there are a few steps you can take to speed the process – we have referenced some of the main areas for your convenience.
A member of the Sky team will have to verify your account information and highlight areas to be aware of when cancelling, for example – the loss of promotional discounts and possible early termination fees.
It is advisable to have all your Sky account details ready before calling the Sky contact number provided – this will enable an Advisor to deal with your situation as swiftly as possible.
If you are cancelling your Sky agreement to move to a different service provider it is imperative that you inform a Sky advisor – otherwise you may experience a period of ‘no service’ during the transition stage.
In addition, a member of Sky’s cancellation team will be able to assist with a MAC code – essential when transferring broadband services to an alternative supplier.
Please note that you can also obtain a MAC code online via www.sky.com
Sky cancellation must ideally be confirmed prior to stopping any direct debits or payments. Otherwise, any outstanding fees won’t be processed, and your account may fall into debt.
Early cancellation fees typically don’t apply if you are terminating within the first 31 days of your Sky agreement – if you’d like to know more please ask a representative by calling the Sky contact number.
As previously mentioned, all cancellations must be discussed with a member of Sky’s cancellation team, however if you’d prefer an advisor to call you, call-back can be arranged online via contactus.sky.com. Once online you can also discuss your issues with a Sky advisor through their ‘live chat’ facility – available from 8am until 8pm, 7-days a week.
Circumstances often dictate the need to downgrade your Sky agreement, avoiding the requirement for complete cancellation – to discuss your individual situation with an experienced advisor please call the Sky cancellations contact number provided.