Sky Complaints

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sky-complaintsSky pride themselves on being able to meet the diverse needs of their many subscribers, offering competitive packages and up-to-the-minute technological solutions, however, there are unfortunately times when complaints need to be raised.

Sky Complaints Department

If you have an issue that you wish to discuss with a member of Sky’s customer service team, please call the Sky contact number provided – lines are open from 6am until midnight, 7-days week. Understandably many people prefer to discuss their complaints directly. However, you can also contact the Sky team via alternative contact details listed below:

Email

General complaints can be emailed to mysky@bskyb.com or if you have an issue related to a programme broadcast by Sky, please email viewerR@bskyb.com – it is worth noting that email response can take approximately five days.

Online

Complaints can be instantly conducted via Sky’s ‘live chat’ facility, which is available from 7am until 11pm, 7-days a week.

Postal Address

Customer Complaints Sky Subscriber Services Ltd PO Box 43 Livingston West Lothian EH54 7DD

Sky Cancellations

If calling to complain & cancel your Sky subscription it is advisable to have your Sky account details ready. These are needed for verification reasons and to ensure that you do not experience any periods of ‘no service’ during any transitional time.

Unresolved complaints – the Ombudsman Service

Sky aim to resolve most complaints within ten days, with some issues obviously taking a little longer however. If after 8 weeks you still haven’t received a satisfactory resolution your situation can be taken to an ombudsman. If this lengthy timescale applies to you, please call the Sky complaints contact number where an experienced team member can advise on contacting the Ombudsman Service. Alternatively, you may wish to consult with the Ombudsman Service via Email: enquiries@os-communications.org Online @ ombudsman-service.org/communications.html By post: Ombudsman Services: Communications PO Box 730 Warrington WA4 6WU

Sky Talk Complaints (premium rate issues)

Complaints about Sky’s premium rate telephone service can be made via PhonepayPlus (an independent regulatory body). Complaints concerning the content, provision or promotion of Sky’s premium rate products or service can be aired by Calling PhonepayPlus’ Helpline – available on a Monday to Friday, from 9am until 5pm. Completing an online enquiry form @ phonepayplus.org

OR

Posting your complaint to

PhonePayPlus

FREEPOST WC5468

London

SE1 2BR

Accounts & Billing Complaints

Despite the ability to pay Sky bills and address a multitude of issues online, for instance, bill management and subscription cancellation, many people prefer to discuss such personal topics one-to-one – especially when making a complaint. If you would like to speak to a member of Sky’s Accounts & Billing team, please call the Sky phone number provided. Alternatively you can access your account via www.sky.com/myaccount

Problems with your Sky TV service?

The Sky TV complaints department is on hand to help with a variety of quibbles – upgrading or downgrading, reception difficulties or Sky TV billing, whatever you need to discuss call 0843 515 8193. Don’t forget, should you require an engineer visit to rectify a technical TV fault, a member of the Sky complaints team will gladly assist.

Need to complain about your Sky Broadband?

Poor WiFi connection, email malfunction, miscategorised website – the reasons for contacting the Sky Broadband complaints department typically vary in nature. Reassuringly Sky’s dedicated complaints team are fully conversant with all broadband issues – simply call the number provided to find out more.

ATVOD (The Authority for Television on Demand) & ASA (The Advertising Standards Authority)

If all complaint avenues seem to have been exhausted, you may wish to take your issue to either ATVOD or the ASA by visiting atvod.co.uk or asa.org.uk for more information.

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