With Sky TV already subscribed to by more than ten million homes, the company have started to focus on making rapid gains in the broadband market. Adding a further five million customers through Sky Broadband as well as another four million through their Sky Talk landline provision.
As is the case in any consumer industry, customers want the cheapest price for the best service. So it is that Sky will often undercut competitors as well as being able to offer a range of extra add-ons to their basic packages that make them an attractive proposition. Sky Sports and Sky Movies are the two cornerstones of the Sky TV empire. These are available to purchase for customers to rival Sky TV competitors such as Virgin Media or BT – however they will be more expensive per month than for those existing Sky customers. Given that the basic packages offered by both competitors is similar in terms of channels available. Both are obliged to show the 240 Freeview channels that are now available. Differences in their packages coming down to their in-house channels so it can be add-ons like Sky Sports or Sky Movies that make the difference.
Sky also offer competitive rates for Sky rental lines as well as Sky Broadband. Several customers comparisons show that Virgin is quicker for its broadband speed but does have tighter restrictions on download limits while it is also regarded as varying more in its speed than Sky.
Sky make it incredibly easy to switch to them – depending on who a new customer’s existing provider was they would often be able to complete the entire transaction for them at no extra cost. In all cases, it is possible to keep an existing landline phone number when switching to Sky. Those who are moving from TalkTalk or BT, Plusnet – for their internet provision. Will be able to take full advantage of the Sky Switch Squad. You will need a customer service outlet who will be able to inform and arrange the account switch upon being informed by a new Sky customer of their previous account details. New customers will give this information either when selecting their Sky bundle through the company website or by calling up Sky direct.
Those switching from Virgin will find the switch trickier. Because TalkTalk and Plusnet both use BT landlines as well as Sky, the change is easier. Virgin install their landlines which mean that it is necessary to stop the use of their landline actively before moving over to the Sky Talk landline. Ending a contract with Virgin or any previous provider – will involve an industry-standard 30 day notice period from the customer. It is possible to get out of a contract earlier than the fixed date although this will mean that the customer has to pay the outstanding amount due.
There are no eligibility issues with Sky TV. However those seeking to join Sky Talk must have a BT landline – if they do not then they must first switch to one. Sky can arrange this although there may be a charge for making the switch. For any installation that does require an engineer to visit a home to activate a new phone line, a letter or email will be sent by Sky to arrange an appointment. It is important to make sure that you are in for this appointment. The Sky terms and conditions state any failure to be available for the first appointment will result in a full-service fee for any subsequent re-scheduling.
New customers should also be aware that any line installation that calls for engineering work, beyond what Sky consider standard. That is if they have to dig through land without permission or do anything that may affect other connections in the area – they will not complete the engineering work, which will result in the order being cancelled and the new customer being refunded. Any installation of a new line will always take place between 8am to 5pm Monday to Friday – excluding public and Bank Holidays. If you are living in rented property do ensure that the landlord has given permission for any work to do be done – such as drilling holes in the wall.
Setting up with Sky is easy after eligibility has been assessed – the company themselves will make an application to BT to switch the customer’s chosen telephone services to Sky Talk. Following acknowledgement of this from the landline provider, customers can then expect to be notified of an activation date of their services via email or written letter. Customers are advised to wait for ten days to allow the activation to take place.
It should be pointed out that BT cannot always make the switch. If this is the case, then Sky will have to look at the option of putting in a new Sky Talk Service line. Which they advise can take approximately two weeks to set up from the date that the initial order was made.
Ahead of their activation date, new customers will be sent a Sky Hub router that is to be plugged into the master phone socket – using the microfilter provided. Access can then be made to the internet by finding the network key on the Hub – typing it when prompted for a password on your device having found the new network.